Please read our terms and conditions carefully, and please refer back to us should you require any clarifications.
All reservations should be made in advance and confirmed in writing. the price of your trip is guaranteed when you have paid a deposit.
After we send you the confirmation of services for your tour, we will require a 25% deposit in order to secure your booking. We accept credit card payments via our secure web site, via Paypal or by wire transfer to our bank account. This deposit counts as part of your final payment.
The balance cost of the cost of the tour can be settled while in Jordan by credit card or in cash. We accept Visa, Master Card and American Express cards.
Cancellation fees for ground services will normally be charged according to the following scale:
Cancellation fees are 50% during the peak season (March, April, October, November and during Christmas and the new year periods) or if you book a private group tour consisting of more than 6 persons.
Mawakeb Travel can assist you with international flights if needed. However, from our experience international flights are best issued from the point of departure where the client has access to a wider range of price options and availability. We require full pre-payment of flights and in case of cancellation, then you will be subject to any fees according to airline’s cancellation policy
All participants are expected to be covered by travel insurance, hence Mawakeb Travel assumes no responsibility for accidents of any nature, injuries, delays, irregularities, discomforts, loss or damage to property or any damage however arising.
Although we are flexible and will always try to accommodate any modifications as requested by the client where possible, any fees for modifications will be charged onto the client.
If the Client has any special requests, he should inform us at the time of booking. Mawakeb Travel and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, and Mawakeb Travel does not guarantee to do so. If Mawakeb Travel confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. Mawakeb Travel does not accept bookings, which are conditional on the fulfillment of any special request.